McClatchy reports that which you probably thought was impossible – that claims processing at the Department of Veterans’ Affairs has slowed to a crawl. Despite promises by Beret King, Eric Shinseki, the backlog of claims has grown, while processing claims has, in fact, slowed;
The disability-processing time is closely watched by Congress and veterans’ advocates as a measure of VA efficiency. In fiscal 2012, the average days to complete a VA disability compensation or pension claim rose to 262 days, up from 188 days in fiscal 2011, according to a recently completely VA performance report.
The 262-day average is the highest that measure has been in at least the past 20 years for which numbers were available.
The VA’s long-term goal is to get the processing time to an average of 90 days.
But, keep your fingers crossed, the VA recognizes that there is a problem;
“We recognize that from the standpoint of the veterans, they are waiting too long, and that’s unacceptable,” said Diana Rubens, who helps oversee the VA’s regional offices. “We’ve got to transform how we do things. We know that fixing decades-old problems is not going to be easy.”
Horseshit. The problem isn’t decades-old. When I retired, it took about three months for my claim to run it’s course – and that was in the days before computers and their networks. Whatever happened to the system, happened recently.
I’ve never heard any of the criminals who don’t deserve VA treatment complain about the time it took to process their phony claims, only the folks who deserve VA attention. So, I guess their out-reach to phonies program is working just fine.
Category: Veterans' Affairs Department