FrostyCWO send us another link to the Department of Veterans’ Affairs’ growing backlog of claims from vets.. This link from NBC. I guess now that they got their guy elected, they can start criticizing his incompetent deputies;
VA Secretary Eric Shinseki earlier this year vowed to shrink the so-called “VA backlog” to 125 days by 2015 as the agency finishes transitioning to a digital processing system.
Despite that promise, the claims-completion gap has expanded steadily during the past year. The VA’s benefits-aspiration web page shows the average claims-processing time was 223 days in October 2011, 246 days in April 2012, 257 days in July and 260 days in August. In fact, the backlog has doubled in size since 2008, congressional members report.
The agency called its widening claims backlog “unacceptable” but said it is taking steps to try to fix that problem.
“VA has completed a record-breaking 1 million claims per year the last three fiscal years. Yet too many Veterans have to wait too long to get the benefits they have earned and deserve,” the VA said in a statement emailed to NBC News on Tuesday. “That’s unacceptable, and VA is building a strong foundation for a paperless, digital disability claims system — a lasting solution that will transform how we operate and eliminate the claims backlog. This paperless technology is being deployed to 18 regional offices in 2012, and it will reach all 56 VA Regional Offices by the end of 2013 to help deliver faster, better decisions for Veterans.”
Oh, well, as long as their intentions are to do better, that makes it OK, I suppose. Now, as we’ve discussed before, the VA has hired tens of thousands of new employees to make the system work and it hasn’t. They’re in the midst of using a new information system which is late and isn’t helping.
All the while that they’re failing to do what they’re paid to do, veterans are slipping through the cracks. But all of that is “acceptable”. Nice.
Eric Shiseki was a miserable failure as a general, and now he’s a miserable failure as director of the Veterans’ Affairs Department. While Obama is contemplating moves in his cabinet, he should shove Shinseki through the door, too. He’s an incompetent boob, in fact an incompetent boob should be doing better than Shinseki has done.