You see large companies do stupid things all the time – things that make no sense, and which alienate the public. And I have to say I’m not a particular fan of Delta Airlines based on some experiences I’ve had with them.
But once in a while, a big company does manage to “get it right” when they didn’t really have to. And recently, IMO Delta did exactly that.
A Delta flight was recently delayed in Knoxville. It was delayed for 3 hours.
The local manager decided to comply with FAA regulations to feed passengers in such a situation in a rather unusual manner. He arranged for 60 Pizza Hut pizzas to be delivered to the plane.
The pizzas were delivered directly to the plane. On the tarmac. With a police escort.
Needless to say, this went over quite well. The only “complaint” was no beer to go with them (I’m guessing FAA regs prohibit serving alcohol until the plane is in flight).
Kudos, Delta. One of your people certainly got one right.