A Big Company Gets One Right

| March 22, 2013

You see large companies do stupid things all the time – things that make no sense, and which alienate the public.  And I have to say I’m not a particular fan of Delta Airlines based on some experiences I’ve had with them.

But once in a while, a big company does manage to “get it right” when they didn’t really have to.  And recently, IMO Delta did exactly that.

A Delta flight was recently delayed in Knoxville.  It was delayed for 3 hours.

The local manager decided to comply with FAA regulations to feed passengers in such a situation in a rather unusual manner.  He arranged for 60 Pizza Hut pizzas to be delivered to the plane.

The pizzas were delivered directly to the plane.  On the tarmac.  With a police escort.

Needless to say, this went over quite well.  The only “complaint” was no beer to go with them (I’m guessing FAA regs prohibit serving alcohol until the plane is in flight).

Kudos, Delta.  One of your people certainly got one right.

Category: Who knows

Comments (12)

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  1. Rob says:

    That’s quite a few pizzas.

  2. PintoNag says:

    Pizza always makes things better. 😉

  3. FatCircles0311 says:

    Suddenly a plane full of pizza farts…..

  4. 2/17 Air Cav says:

    I guess there were no Veteran double amputees on board, eh? Yeah, I know I’m a nasty SOB but I’ll be damned if I am going to applaud Delta Airlines.

  5. Hondo says:

    Delta isn’t my favorite company or airline either, 2/17 Air Cav. But I’ll give them credit for doing something right here.

  6. K.J. Hinton says:

    Cheesy… but effective.

  7. Mustang says:

    @6 I see what you did there 😉

  8. Hondo says:

    K.J. Hinton: hey, it was from Pizza Hut – not Chuck E Cheezy! (smile)

  9. Bill R. says:

    So…does one attaboy cancel out a thousand awsh*ts? I know the reverse is true!!

  10. MAJMike says:

    Haven’t flown in years because only my Lovely Bride gets to feel me up. But that said, The Delta guy should be an example for all the rest.

  11. Twist says:

    @8, Thank God they sell beer at Chuck E Cheezy.

  12. jonp says:

    Delta sucks. My girlfriend had her plane delayed then when she landed in NY her connecting flight had taken off 10min early so she missed it. Delta’s response was that she had to wait over 50hrs for another one and that there was nothing they could do for her. She called me from the desk at the airport to tell me how rude the person was. They could not speak English and walked off when she tried to complain.
    She is never getting on another Delta ever.