So, for three months now, I’ve been trying to get leg braces, you know, so I could walk. Calling civilian medical supply stores, I got zero call backs, which is pretty frustrating you know, when you’ve left 20 messages on voice mail and get no call backs. So, I figured, I’d try the VA – the same thing. I’d leave messages at the prosthetic department in Martinsburg’s VA Medical Center because for some stupid reason, no one answers their phones anymore, and apparently they don’t return your call.
So last week after weeks of calling everyday and leaving my number, I found an email address where I could leave a complaint. So I did, explaining that I was calling the prosthetic department everyday and couldn’t get them to even call me back.
So, after sending my email, I got a call from the dentist at Martinsburg saying they had a cancellation that they could get me in. I said “Sure, why not”. I’ve been going to a local dentist and paying out of my pocket for the last several years, so I thought this would be a way to check up on my dentist.
So I went to Martinsburg today and they examined my teeth. While I was there, the hygienist asked how I got the appointment, because she couldn’t find any information on me in the system. I told her someone called and asked me if I wanted to fill the cancellation, and I agreed. It was all a big mystery to everyone how I got a dental appointment with virtually no patient information. Well, I got this email from the email complaint line, just this minute;
They can set you up an appointment but the VA does NOT do braces. Your inquiry has been forwarded to the Chief of Dental.
I guess it was my mistake, even though I said I was trying to get braces from the prosthetic department, I didn’t mention that the braces were for my legs and not my teeth. Sorry, VA, I’m so stupid. Or something. But, I still need braces, so, you know, I can walk.
Category: Veterans' Affairs Department